Shipping policy
Shipping Policy
Last updated: August 30, 2026
Processing Time
All orders are processed within [1–3] business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we're experiencing a high volume of orders, shipments may be delayed by a few days — we'll notify you by email if there is a significant delay.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | [3–7 business days] |
| Expedited Shipping | [1–3 business days] |
Delivery delays can occasionally occur due to carrier issues, customs (for international orders), or other factors outside our control.
Shipping Destinations
We currently ship to addresses within [Canada] / [Canada and the United States] / [worldwide — adjust as needed].
International Orders
International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost. We are not responsible for delays caused by customs processing.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
Lost or Stolen Packages
SUBLIMINAL is not liable for packages confirmed as delivered to the address provided at checkout but lost or stolen thereafter. If your tracking shows delivered but you haven't received your package, please contact your local courier/post office first, then reach out to us at subliminaltoronto@gmail.com and we'll do our best to help.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at subliminaltoronto@gmail.com — we can only make changes before the order has shipped.
Damaged or Missing Items
If your order arrives damaged or is missing items, please contact us within [48 hours] of delivery at subliminaltoronto@gmail.com with your order number and photos of the damage, and we'll make it right.
Contact
Questions about shipping? Reach us at subliminaltoronto@gmail.com.